Terms and Conditions

At Luxury Outdoor Living Limited we will always try our best to make your shopping experience as simple and hassle free as possible, and we will try to help you wherever we can.

Please read our terms and conditions before you order any goods or services from www.luxury-outdoor-living.co.uk . These terms and conditions govern the use of this website and the purchases of any goods or services from it.   If you have any questions or wish to clarify the meaning of any of these terms and conditions, please contact us at [email protected].

In using this website you are deemed to have read and agreed to the following Terms and Conditions: 


These provisions, together with any other documents referred to in these provisions, set out the Terms and Conditions on which you may make use of www.luxury-outdoor-living.co.uk (the “Site”).

We may update our Terms and Conditions (and the documents referred to in them) from time to time and will upload any such changes onto the Site. You should review the Terms and Conditions periodically. By using the Site you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions then please do not use our services.


This website is operated by Luxury Outdoor Living Ltd (“we”).  We are registered in England and Wales under company number 8352727 and with our registered office address at Little Lodge, Church Walk, Combe, Oxfordshire, OX29 8NQ . Our VAT number is 169 736361.

2.  ACCESS TO www.luxury-outdoor-living.co.uk

Access to Site is permitted on a temporary basis. We reserve the right to withdraw or amend the Site without notice.  We will not be held liable if the Site is unavailable at any time.  We reserve the right to restrict access to the Site to users who have registered with us.


We are committed to protecting your privacy and will only collect, store and use your personal information in accordance with the Data Protection Act 1998.

When you register with www.luxury-outdoor-living.co.uk you will need to provide your name, e-mail address, postal address, and contact details.  We will keep a record of this information and any email correspondence from you so that we can manage your orders and maintain a high level of customer service. You have the right to request sight of and copies of our records in relation to you, as long as we are given reasonable notice of such request.  If, at any point, you would like us to revise the information we hold about you, please contact us.

We will use your information for the following purposes:

–          To manage the order and delivery process and contact you if necessary.  We strive to maintain free and open communication with our customers in the interests of fulfilling your order as efficiently as possible.

–          To contact you to verify details of your payment method if necessary.

–          To provide you with information about our services.

–          To let you know about offers and new products.

We will share your information in the following circumstances only:

–          in the unlikely event that Luxury Outdoor Living Limited or our business assets are purchased by another company.  Data records are business assets.  In this event, we shall give you reasonable notice.

–          if we are requested to provide the information to the police, government authority or regulatory body investigating illegal activity.

We will look after your information carefully but you acknowledge that the internet is not a secure medium.  As such, we cannot guarantee the security of information passing between us via the internet.  We will not accept any liability for any damages that you or others may suffer as a result of a loss of confidentiality.  All personal information stored by us is kept on a server in a secure environment.  Only employees and sub-contractors (For example Cardsave Online Ltd) who need the information to perform a specific job are granted access to personally identifiable information.

We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail except in accordance with this Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.


To the fullest extent permitted by law,

–          we exclude all representations and warranties relating to the Site and its contents which is or may be provided by affiliates or any other third party, including in relation to any inaccuracies or omissions in the Site and Company literature.

–          We exclude all liability for damages arising out of or in connection with your use of the Site.  This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Luxury Outdoor Living of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

We do NOT exclude liability for death or personal injury caused by our negligence. The above exclusions and limitations apply only to the extent permitted by law.  None of your statutory rights as a consumer are affected.


Copyright and other relevant intellectual property rights exist on all text relating to our services and the full content of this Site, including our logo.


Your order constitutes an offer to Luxury Outdoor Living Limited to buy the product(s).  When we receive your order we will send you an email confirming receipt of the order and the details of it.  This is acknowledgement that we have received your order, not acceptance of your offer to purchase.  We will accept your offer and conclude the contract of sale when we dispatch the product to you and send email confirmation that the product has been dispatched.  If your order is dispatched in more than one package, you will receive separate confirmation for each package.


Our secure payment facility is Cardsave Online Ltd which accepts most debit and credit card payments.  Once payment has been received in full, your order will be processed and dispatched.  All prices shown are payable in that currency. Some banks may charge an additional fee for certain transactions (for example, international transactions).


We deliver to the UK, Europe and to international destinations.  Part of our service is to provide transparent flat rate shipping fees where we can. Every effort will be made by Luxury Outdoor Living Limited to deliver goods within the period specified, however such dates will not constitute part of the contract. Certain items will always have a longer expected delivery time and this is made clear in the product description. Should the expected delivery time change, we shall notify you by email.  If you fail to accept delivery of goods when delivered, we shall contact you to rearrange a delivery time.  We reserve the right to invoice you for a further delivery charge if we are unable to make delivery the same day.


When you order products for delivery outside the UK, they may be subject to import duties and taxes. You will be responsible for payment of any such import duties and taxes when the delivery reaches its specified destination.  At Luxury Outdoor Living Limited, we will do our utmost to assist our customers abroad by providing as much information as possible.  Please note that we have no control over these charges and cannot predict their exact amount.  We will not calculate the amount these charges on your behalf.  We always recommend that you contact your local customs office for further information before placing your order.


For delivery destinations within the EU prices include VAT or other sales taxes where applicable.  For delivery destinations outside the EU, prices are automatically deducted of VAT at checkout.


Luxury Outdoor Living Limited is not the manufacturer of the products sold on this Site.  Whilst we always use our best endeavours to ensure that the product information on the Site is correct, we recommend you read product labels, warnings and directions provided with the product before use.


We hope you will be satisfied with our products but if you wish to return an item to us then we aim to make it as quick and convenient as possible for you.

If you wish to cancel your order, you may do so at any time after an order has been placed, or up to 7 days after the date of delivery APART FROM CUSTOM BUILT ITEMS – ONCE WE HAVE RECEIVED DEPOSIT PAYMENT FOR ANY CUSTOM BUILT ITEM WE WILL ONLY REFUND MONEY AT OUR OWN DISCRETION. For ‘off the shelf items’, you can cancel your order at no cost at any point before we send the email confirmation of dispatch.  All notices of cancellation must be given in writing to Luxury Outdoor Living Limited.  If the email confirmation of dispatch has been sent, the goods must then be returned at your own expense to Luxury Outdoor Living Limited within 21 days of your notification to cancel your order.  Alternatively, the goods must be made available for collection within 14 days of your notice to cancel your order. This will be at your expense and you will be notified of this cost prior to collection.   We are not able to offer any refund of the original delivery charge, in the event free delivery was offered, we will deduct expenses incurred to Luxury Outdoor Living at cost.

We will not deem the goods to have been returned until we notify you that they have been delivered to the address that we specify.

It is your responsibility to return all goods in the same condition as they were upon delivery. We reserve the right to deduct from the refund any costs associated with the repair of any goods returned not in the same condition as upon delivery.  Please retain the original packaging in the event of you cancelling an order. We retain the right to charge for any necessary re-packaging.

The company shall be entitled to recover all costs incurred in connection with goods returned not saleable as new.

Upon receipt of the returned goods and subject to the above, we shall refund the original purchase price in full or give you an exchange.

In the unfortunate circumstance that a product proves to be faulty and we are unable to rectify the fault or the wrong item has been delivered, we will replace it or refund in full.  We will contact you to confirm when your return or exchange has been processed.  Please contact us within 72 hours of reciept of the item in the event that you become aware of a fault or an incorrect delivery and we shall endeavor to work with you to find the best solution and we will arrange collection of the item if necessary.

13.  LINKS

We do not accept responsibility for the content of websites that are linked to this Site.


We shall not be liable for any failure to perform any obligation under these Terms and Conditions due to an event beyond our control including, but not limited to, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then our performance our obligations shall be postponed for the period of time that the circumstances continue.


Failure at any time to insist upon strict performance of any of your obligations under these Terms and Conditions, or if failure to exercise any of the rights or remedies to which we are entitled under them, does not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. No waiver of any of the Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to apply to the fullest extent permitted by law.